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Returns & Exchanges

Changed your mind? We want you to be happy with all the stamps you buy from us. We can refund or exchange any items within 30 days of receipt.

You are responsible for the cost of returning your item(s) to us, unless they were damaged, faulty or in any way incorrect.

Repack your stamps with care using the original packaging or a suitable alternative. We cannot refund or exchange any stamps damaged in transit to us, including folds, tears and creases. You are responsible for the risk of loss or damage when returning goods to us.

Please email details of your return to

Returns should be addressed to:

The Joy of Stamps
PO Box 362
TR11 9EZ

Returns are usually processed within 14 days of receipt.

Faulty, Missing and Damaged on Receipt

Is there something wrong with your order? Please email within 7 days of receipt in case of any faulty, missing or damaged stamps.

We endeavour to respond within 2 working days to discuss how to resolve any problems with your order. Where necessary we will compensate you for any additional costs in returning items to us.